Return and Exchange Policy
If you are not completely satisfied with your purchase, simply return the item to us in its original condition within 30 days of receipt.
(Note: No refunds will be issued for Sawtrax panel saws. If a panel saw is damaged in shipping, replacement parts or a replacement machine will be shipped to the customer.)
Returned items must be returned in original packaging, in new condition, with any enclosed documentation. (Festool tools are an exception. They can be used extensively and will be accepted for return following the guidelines listed below.) We will issue a full refund on receipt, excluding the original carrier's shipping charges. Alternatively, if preferred, we will exchange the item.
- Goods will only be accepted for return if they are received within 30 days of invoice.
- The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
- The cost of returning the item to us is your responsibility.
- Delivery charges are only refundable where goods are faulty and a refund is made.
- No returns will be accepted without a return authorization number. Please call customer service at 800-365-6677 for an authorization number.
- Machinery too large for parcel shipment (palletized or crated) is only returnable if there is a material defect that cannot be resolved by replacing components. Sawtrax panel saws will not be accepted for return under any conditions.
- Any products that are shipped to a customer "Free Freight" will have those freight charges deducted from the refund upon return.