COVID-19: A MESSAGE FROM OUR PRESIDENT

Last Updated: August 28, 2020

 

Our showroom remains closed but curbside pick-up and online ordering remain available to serve the professional tradesmen, hospitals and other industries that rely on our machinery and consumables to keep their businesses up and running. Thanks for helping us keep our community safe.

Thank you for your patience as our orders have increased significantly, and we work hard to try to fulfill them as quickly as possible. However, depending on the order, we may ship partial orders more frequently, and shipments may be delayed.

Our in-house customer service and sales representatives are working hard and still available via phone and email to answer any questions and concerns that you may have during this time. As call volumes have increased, we appreciate your patience as we do our best to respond in a timely manner.

We will continue to make updates here of any changes from our suppliers that will affect you:

KREG

Kreg is limiting item availability going into Q4 due to the increased demand through the summer and delays. All orders placed before August 28, will continue to be filled in the order in which they were received. However, we are no longer able to place orders for any items out of stock with the manufacturer. Kreg saws are being fulfilled in the order of the date that the order was placed but are expecting delays up to 4-5 weeks.

LAGUNA

Laguna bandsaw blades and Fusion table saws are experiencing significant delays from the manufacturer. We have added M.K. Morse bandsaw blades to meet your more immediate needs. 

FESTOOL

Festool has been experiencing delays with several tools including the RO 125, RO 150, CSX sets, CT 15 Dust Extractors, PSC sets, router table and more. However, we keep Festool constantly on order and stock thousands of items in our warehouse.

Festool is behind in sending Large and XL t-shirts that we give free with a tool purchase. We will ship them out as soon as we get them in.

The Kapex set campaign will ship in mid-September due to global supply chain interruptions of internal components. While we understand that this delay may be frustrating, our commitment to quality products starts with quality components and that is something on which we are not willing to compromise.

The PSC 420 sets should be able the first week in Septemeber. This affects the following item numbers: 576522 PSC 420 Basic, 576527 PSC 420 Set, 205603 Combo US TID C/PSC B & 205604 Pro finish pack

We are taking the coronavirus seriously in the precautions that we are taking in operating our business to keep our employees and customers safe. We have implemented procedures to ensure CDC guidelines are being met with safe social distancing.

As a family-owned small business ourselves, our top priority is to help keep other small businesses open and operational while keeping everyone safe. We thank our customers for shopping on our e-commerce sites and look forward to continuing to serve you.

John Krumrey,
Beaver Industrial Supply
President