In today's digital world, buying power tools online has never been easier. With a few clicks, you can have virtually anything delivered right to your front porch. But here's the catch: not all companies are created equal. Your shopping experience — from the moment you hit that "order" button to the package arriving at your doorstep — can vary dramatically depending on the company you choose. So, before you submit that next order, let's talk about how to find the right vendor!

Before making any purchasing decisions, you want to be confident that you're getting quality tools and reliable service. Here's five questions to ask yourself before buying power tools online:

1. Do They Dropship or Pick On-Site from Their Warehouse?  

The first factor to consider (and arguably the most important) is whether the company "dropships" or maintains an on-site warehouse. Drop shipping leads to longer delivery times, as the company relies on third-party suppliers to fulfill your order. On the other hand, a company with an on-site warehouse can provide faster shipping and better quality control.

Another red flag you want to watch out for is whether they have a physical address or merely operate from a satellite office. To verify this, you can easily Google the company's name and check if the address listed is a P.O. box. If it is, that’s a concern. There's a chance they might never even see the tools you’re ordering, which can make the QA process a nightmare. 

2. How Quickly Do They Respond to Your Questions?  

Customer service matters, especially when you have questions about your order. Pay attention to how quickly the vendor responds to your inquiries. A reputable company should have a prompt and responsive customer support team.

3. Are You Able to Reach Live Agents?

While online chat boxes are convenient, sometimes it's reassuring to know that you can speak with a real person. Make sure your prospective vendor posts an easy-to-find, easy-to-reach phone number. Having live agents available is often a sign of a company’s service quality and, more importantly — how much they value you as a customer.

4. Do They Offer Multiple Freight Options? 

When you need a quick turnaround, same-day shipping can be a game-changer. Some vendors offer expedited shipping options that can get your tools to you in no time. Look for these options when browsing their website.

5. Are There Any Hidden Fees at Checkout?  

Before you finalize your purchase, carefully review your shopping cart. Look for any hidden fees or unexpected charges during the checkout process. Reputable companies are transparent about their pricing, and you shouldn't encounter any surprises when you reach the payment stage. 

Online shopping should be simple, not hard. At Beaver Industrial Supply, we proudly carry 30,000+ power tools from over 30 different brands. And yes, they’re all shipped directly from our St. Louis warehouse to your doorstep. So, what sets us apart? It's simple. We're committed to transparency – no hidden shipping fees, no drop shipping delays. No matter the size of your next, our live agents are here to help.  We make buying power tools online easy... just the way it should be!